REFUND POLICIES

I did not receive everything that I ordered.

Although our supply chains are quite stable, our suppliers may be short from time-to-time due to labor shortages and new COVID-19 protocols.

If our suppliers are ever short, Good Food on the Move might not be able to fulfill part of your online order.

If we are unable to fulfill part of your online order, we will notify you by email that you will not be receiving certain items from your order. 

If you do not recieve an email from our team, within the same week of of your scheduled delivery or site pick-up and items are missing in your order, please fill out this form to get in touch and let us know which items you are missing in your order. 

Refunds will be issued onto your debit or credit card within 5-10 business days.

No cash refunds will be issued at any the pick-up markets and our delivery drivers do not carry cash for refunds.

We always strive to provide our customers with high-quality products, in the quantities that you ordered.

We appreciate your understanding and your patience!

I am unsatisifed with the quality of the items I picked up or that were delivered to me. 

 

Our team strives to provide you with produce that is fresh and of top quality. Upon receiving your order, we kindly ask all customers to please look over their entire order to make sure you're happy with the freshness.

If you are unsatisfied with your order, please fill out this form to get in touch and let us know which items you are missing in your order and in what quantities. 

Refunds will be issued onto your debit or credit card within 5-10 business days.

No cash refunds will be issued by pick-up market staff or our delivery drivers. 

I missed my scheduled pick-up time or I was not home during my scheduled

home delivery time. 

Customers who do not pick up their orders or are not home during their specified date and time will be

unable to request a refund.


Missed Pick-Up: please immediately contact your chosen pick-up location (see below) -->
 

Carlington Community Health Centre
Please contact Jenny at (613) 722-4000 ext. 299 to make alternative arrangements to pick up your order.

Any forgotten orders will be donated if not picked up by end of day Wednesday.

Carsons Community House
Please contact Nadia at (613)745-0073 ext. 122 to make alternative arrangements to pick up your order.

Any forgotten orders will be placed in their fridge for a maximum of 2 days (until Friday at 2PM).
 

Centretown Community Health Centre
Please contact Barkat at (613) 233-4443 ext. 2108 to make alternative arrangements to pick up your order.

Any forgotten orders will be donated if not picked up by end of day Wednesday.

Nepean Rideau Osgoode Community Resource Centre
Please contact Ella at (613)596-5626 to make alternative arrangements to pick up your order.

Any forgotten orders will be placed in their fridge until the next day (Friday) at 11AM.
 

Strathcona Heights

Please contact Sylvie at (613) 880-2714 to make alternative arrangements to pick up your order.

Any forgotten orders will be donated if not picked up by end of day Thursday.

If you are running late or are having issues getting to the market for your scheduled pick-up time,

please contact your market supervisor to let them know!

Failed Home Delivery: 

Our team will be send you an email to let you know on which day and time you can expect your home delivery. Our driver will also ring your doorbell upon thier arrival. If you are not home during your delivery, and have not made alternative arrangements with our staff, your order will be brought back to Rideau-Rockcliffe Community Resource Centre (RRCRC) located at 815 St.Laurent Boulevard. We will notify you by email that we have not been able to complete your delivery. You will be able to pick-up your order from the failed delivery on Fridays between 9am-12pm or Mondays between 12-3pm at RRCRC.  Please fill out this form to get in touch to arrange a time to pick-up your order. If you do not get in touch within 24hrs of your failed delivery, your order will be donated to the RRCRC Food Bank and no refund will be issued.  

If you are running late for your scheduled home delivery

please get in touch to let us know! If we are still in the area, we may be able to double back to complete your delivery. 

I'd like to change or cancel my online order.


Customers who wish to cancel part of OR their entire order will be charged a $2.00 cancellation fee.

Full order refunds can only be requested while our online store is open from Wednesdays at 9am until Mondays at 9am. Full order refunds will not be possible on requests made after Monday at 9am.  

To change or cancel your order, please fill out this form to get in touch.