REFUND POLICIES

My online order was refunded before I was able to pick it up!


Customers must schedule a pick-up time AND purchase items from our online store at the same time with the same name and email address.

If you received an email notification that your order was refunded back onto your card, our staff could not match your grocery order with a scheduled pick-up time under the same name and email address.

Please contact us by filling out this form if you have further questions.

My scheduled pick-up time got cancelled!

Customers must schedule a pick-up time AND purchase items from our online store at the same time with the same name and email address.

If you received an email notification that your scheduled pick-up time was cancelled, our staff could not match your pick-up time with an order from our online store under the same name and email address.

Please contact us by filling out this form WITH YOUR ORDER # if you placed an online order but your pick-up time got cancelled.

I did not receive everything that I ordered!

Although our supply chains are quite stable, our suppliers may be short from time-to-time due to labor shortages and new COVID-19 protocols.

If our suppliers are ever short, Good Food on the Move might not be able to fulfill part of your online order.

If we are unable to fulfill part of your online order, we will immediately refund you for the missing items.

We will notify you by email.

Refunds will be issued onto your debit or credit card. No cash refunds will be issued at the pick-up markets.

We always strive to provide our customers with high-quality products, in the quantities that you ordered.

We appreciate your understanding and your patience!

I am unsatisifed with the quality of the items I picked up.

 

Upon pick-up, we kindly ask all customers to please look over their entire order before leaving the market.

Please take your time to look over your order to make sure you're happy with the freshness.

If you are unsatisfied with your order, please immediately mention this to the on-site volunteers.

All refund requests must be discussed with volunteers at time of pick-up who will relay your refund request to our admin team.
Refunds will be issued onto your debit or credit card. No cash refunds will be issued.

Good Food on the Move will not issue any refunds after a customer leaves a pick-up location with their order.

By leaving with your order, you are agreeing to the above terms.

I missed my scheduled pick-up time!

Customers who do not pick up their orders at their specified date and time will be unable to request a refund.


If you did not pick up your order, please immediately contact your chosen pick-up location (see below) -->
 

Carlington Community Health Centre
Please contact Turtle at (613) 722-4000 ext. 299 to make alternative arrangements to pick up your order.

Any forgotten orders will be donated if not picked up by end of day Wednesday.

Carsons Community House
Please contact Emilie at (613)745-0073 ext. 122 to make alternative arrangements to pick up your order.

Any forgotten orders will be placed in their fridge for a maximum of 2 days (until Friday at 2PM).
 

Centretown Community Health Centre
Please contact Barkat at (613) 233-4443 ext. 2108 to make alternative arrangements to pick up your order.

Any forgotten orders will be donated if not picked up by end of day Wednesday.

Nepean Rideau Osgoode Community Resource Centre
Please contact Rana at (343) 572-2454 to make alternative arrangements to pick up your order.

Any forgotten orders will be placed in their fridge until the next day (Friday) at 11AM.

Redeemer Alliance Church (Orleans)

Please contact Dylan at 613-837-9953 to make alternative arrangements to pick up your order.

Any forgotten orders will be placed in their fridge for until the next day (Friday) at 4PM.
 

Strathcona Heights

Please contact Sylvie at (613) 880-2714 to make alternative arrangements to pick up your order.

Any forgotten orders will be donated if not picked up by end of day Thursday.

If you are running late or are having issues getting to the market for your scheduled pick-up time,

please contact your market supervisor to let them know!

I'd like to change or cancel my online order!


Customers who wish to cancel part of OR their entire order will be charged $0.50.

To change or cancel your order, please fill out this form to get in touch.

ONLINE STORE HOURS

Wednesday 9AM - Sunday 9AM

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CUSTOMER SERVICE HOURS

Monday: CLOSED

Tuesday: 9AM - 4PM

Wednesday: 12PM - 4PM

Thursday: 12PM - 4PM

Friday: 9AM - 4PM

Saturday/Sunday: CLOSED

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